A letter I just composed to Kinko's Customer Relations

To Whom It May Concern:

I am writing to complain about one of your employees. On February 23, 2006, I felt that I was seriously mistreated at the store located at 2518 Green Bay Road, Evanston, IL 60201, by [asshole's name], a male employee with a European accent who looked to be in his forties.

He had trouble understanding what products I was trying to pay for (one self-service copy item, one item printed and laminated from an email file). He then could not figure out the lamination costs and therefore input a similar item into the computer that has a much lower and incorrect amount, saying that it would take forever to ask another employee how much it costs. During our entire interaction, when I tried to explain to him what I was paying for, he would offensively snap at me with snide remarks, using phrases such as “Look, I’m just trying to be nice,” and “I know how to spell your name,” and responded “Why didn’t you tell me?” when I tried to correct him on an item.

A person with this abrupt attitude and irritable personality should not be working in a service position.

However, I commend all the other employees at this location, who were exceedingly friendly and knowledgeable.

Thank you for your attention.